Returns + Exchanges
Customized orders are non-returnable/non-refundable.
Regular orders can be returned within 14 days of receipt in their original packaging with tags attached and in unworn condition for a full refund. Items returned without original packaging or tags will not be accepted.
Please notify xvi I xiv (sixteen fourteen) by phone (419-283-8717) or email (email@example.com) before the return. The client is responsible for returning the item(s) pre-paid to the store. Refunds issued will not include original shipping fees.
We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been at all damaged or worn. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with us is positive.